All of our tiles are designed and made in our small workshop in Cornwall, using traditional techniques that have been in use in the pottery industry for more than a century. This small-scale, batch production gives the tiles a truly unique quality which could never be replicated in mass-production. We have a small team of people who have a genuine affinity with clay, and have a real passion for creating beautiful tiles. Our tiles can only be made to our extremely high standards using a very labour-intensive process, and only the best English materials from suppliers who too take great pride in their products. This gives our tiles a quality which is unquestionably second-to-none, only imitable, not replicable in mass-production. Our Story All of our tile designs are created by Brenda Bates, one of our directors, who has been involved in ceramic design and manufacture for over 25 years. After gaining an MA in Ceramic Design from Staffordshire University in Stoke-on-Trent, she went on to work in the ceramic tableware industry for a brief spell. Quickly realizing that this would be far too restrictive, as the industry was then very conservative in terms of decoration, she started her own company in 1988, producing china dinner services and giftware. An extremely successful number of years followed, designing ranges for some of the world’s most prestigious department stores in the world, such as Bergdorf Goodman in New York as well as various London-based companies including the David Linley Furniture company, Renwick & Clarke and the Irish Georgian Society. She also worked on numerous exclusive private commissions for some of the most highly-regarded names in Europe. In the early 1990s, a London-based tile company approached Brenda and asked her to decorate some of their blank tiles with her designs. This successful collaboration led on to her designing her own full range of crackle-glazed Base Tiles on which to decorate; at the time, this was virtually unheard of. In late 1996, Welbeck Tiles was formed, and, with its innovative designs quickly grew to supply over 100 tile retailers throughout the country. In fact, at our first ever exhibition, we came away with the Best In Show — quite an achievement considering our homemade (wobbly!) display stand was up against major ceramics companies with huge marketing budgets! Many years on, in 2007, Brenda & Jim (the co-owners of our company), took the brave step of relocating the business from Welbeck in Nottinghamshire down to the beautiful surroundings of Penzance, in the West Country. This gave us the ideal opportunity to restructure the way we sell our products. Now only selling direct to our customers by mail-order, and through a selected network of the best handmade kitchen companies in the UK today allows us to give a truly personal service.
All tiles are made to order, we will give you an advised lead time when you order, but recommend allowing up to three weeks for delivery. Collections and Deliveries: Orders can be collected from our studio by prior arrangement, or sent with a next-day courier. The cost of delivery within the mainland UK is as follows: • Up to 10 tiles : £7 • 10 – 200 tiles : £15 • 200+ tiles : £20 If you have any questions, please contact us via the 'contact the retailer' tab.
We pride ourselves on our excellent packaging, and thus breakages are very rare. All tile deliveries are fully insured. It is essential that you unpack and check your tiles on receiving them for insurance purposes, even if you do not intend to use them straight away. We regret that we cannot accept claims for breakages after 2 days. If anything is broken, we will endeavour to replace them as soon as possible. As all tiles are made order, we regrettably cannot accept returns unless the product is faulty. If you have any questions, please contact us via the 'contact the retailer' tab.